Synchronization of AD user accounts

If you are using the CallGuide AD Adapter sub product, user accounts can be imported to Telia CallGuide from the Microsoft Active Directory service.

A file with user accounts can be extracted from an AD and be loaded into CallGuide AD Adapter. Then in order for CallGuide Database to accept synchronization from CallGuide AD Adapter, the concerned organisation areas must be specified as described in the document Configuration Instructions CallGuide AD Adapter.

A user account created via CallGuide AD Adapter is seen in CallGuide Admin

• in a specific subarea named "Import",
• with a specific access role named "Import", which does not include any access functions.

Anyone going to administrate imported users must be given

• access rights to the "Import" subarea,
• a role with the access rights to configure user with the "Import" role.

The descriptive name automatically set for subarea and access role, "Import" in the example above, can vary depending e.g. on the installed language in CallGuide Database.

Example of scenario in the CallGuide Admin Users window...

• An authorized GroupleaderA filters the window contents by choosing the "Import" subarea.
• Here the names of Employee1 and Employee2 are seen as imported new users.
• GroupleaderA connects Employee1 to the subarea TeamA, and then continue to update his skill profile etc.
• As Employee2 is to be included in TeamB, GroupleaderA leaves this account to be handled to GroupleaderB.

The window is explained in Basics about user accounts